Right of withdrawal
The consumer has the right to withdraw without reason within 14 calendar days of receipt of the product in accordance with Law 2551/1994 (as amended by K.Y.A. Z1-891/2013):
1. The Customer, as long as he is a natural person and enters into the sales contract for his personal use and not for professional use, i.e. the product has not been purchased with an invoice, is entitled to withdraw from the sale within a period of fourteen (14) calendar days, if the packaging of the product has not been opened, the safety tapes have not been unsealed and of course the product has not been put into operation.
2. Beginning of the withdrawal period
For sales contracts, the withdrawal period begins:
i. From the day on which the product is delivered to the customer or to a third party indicated by the customer.
ii. In case of several products ordered in one order, from the delivery of the last product.
3. This withdrawal is made without the customer's obligation to state the reasons and without any charge under and if the item has already been delivered, the Client must return the product exactly in the condition in which it was received, with all its accessories, the forms that they accompany it and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
4. The declaration of withdrawal is made in writing or electronically and the Company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it receives it.
5. Following the declaration of withdrawal, the Company is obliged to return the price collected. The refund to the client will be done as follows:
i. in the case of debiting via credit card: if the price has been paid to the Company by the Bank before the withdrawal and return of the item, the Company will be obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any act provided for based on the contract it has drawn up with the client. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract.
ii. in the case of payment in cash by cash on delivery, or by deposit to the company's bank account, the refund to the customer will be made by deposit to a bank account (IVAN) that he will indicate.
6. The return of the products by the Client will be made without undue delay and in any case within fourteen (14) days from the date of delivery. Under no circumstances will products be accepted by the Company without prior written or electronic notification of withdrawal.
7. The Customer is responsible for compensating the company if he made use other than that which is necessary to establish the nature, characteristics, and operation of the goods in the period until the declaration of withdrawal, and the Company is entitled to agree with the customer its compensation even with mutual netting.
The right of withdrawal from Article 4 § 10 of Law 2251/1994 does not apply:
In product categories concerning:
Supply of goods which may spoil, or which are not suitable for return for reasons of hygiene.
Supply of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery.
Products that have been used or personalized after receipt.
Products made to order, according to specifications set by the consumer.
Products that have been purchased with an invoice (1st paragraph 1 of Law 2251/1994 on consumer protection).
Returns of products at the charge of the COMPANY
Products can be returned at a charge to the COMPANY in all cases in which the order is executed incorrectly, i.e., in case of delivery of an item other than what was ordered by type or quantity or if upon delivery the item has a damaged package, completely or most of it.
In these cases, the customer must either not accept the receipt of the product in the first place, or request its return. In the case of a return of a non-problematic item due to incorrect execution of an order by ANTONOPOULOS ATHANASIOS – DOSSI DIMITRA G.P., the shipping costs are borne exclusively by ANTONOPOULOS ATHANASSIOS – DOSSI DIMITRA G.P. We will immediately make sure that you are covered with the right item, while, in the event that the item is no longer available, you will be credited with the amount paid.
Products must be returned in the condition received by the customer. In the event that they are not returned within the time agreed after consultation with the COMPANY, then the Online Store is entitled not to accept the return and, therefore, to refuse the replacement. In all cases, the return of the product to be replaced must be made together with all the original purchase documents and its complete packaging.In the event of a return of the products, and provided that the products have been previously received and checked by ITMANIAC, a credit card will be issued for the next purchase, or a refund will be made to the customer which will be made against the transaction on the card he has used. In cases where the customer's payment has been made by cash on delivery or by bank deposit, the amount of money will be transferred to the customer's account.In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
Return of Products under Warranty
In the case of returning a defective product that is within the scope of the currently valid factory warranty, you can send the product to ourheadquarters for technicalinspection. Youare responsible for the shipping costs of receiving the defective item and returning it.
In the case of a return for the Service procedure in a problematic item within the framework of the currently applicable factory warranty, which are covered by the respective Manufacturer or Agent, the transport costs of receiving the defective item and its return shall be borne by you. Please review the product warranty terms from the manufacturer's website, as shipping costs are often covered directly by the manufacturer. A necessary condition, whether the shipment is made to the manufacturer's repair center or to the ITMANIAC Headquarters, is that the product be accompanied by a copy of the purchase document.
Order cancellation
If the online order has been completed but the product has not yet been sent to your location, you can cancel it by calling 211-012-1673 or by emailing
To return your product, please send an e-mail to